Most of our orders are dispatched same-day, for next day delivery - weekend orders will be despatched on Monday, for Tuesday delivery. No deliveries will take place on a Bank Holiday - these will be shipped the next working day. Please supply a contact number should our courier need to contact you regarding the delivery. Deliveries to outlying areas of Scotland, Scottish Highlands, Northern Ireland, BFPO addresses and UK islands may incur a surcharge, please email us for a specific P&P quote.
IMPORTANT - Do not sign for the goods if they are damaged in any way and please notify us within 24hrs via email. We accept no responsibility for damaged goods should they be accepted and signed for in good order by the buyer. Should the goods be damaged, please state so on the consignment note and inform the delivery driver of the damages and instruct them to return the goods to sender. Should you sign for damaged goods, any costs of returning the goods and having a new unit sent out will be at your expense.
Any product delivered shall be deemed to be in good order unless the dispatch note has been correctly completed as per the following instructions:
*If you are unable to unpack and check the product on delivery, mark DAMAGED on the consignment note.
*If you unpack and inspect your order while the courier waits, and damage has occurred, mark DAMAGED on the consignment note.
*If you suspect damage to the product on delivery, mark DAMAGED on the consignment note.
*If the box appears to be in good order please still mark the consignment note as DAMAGED as damage may still have occurred in transit that is not visible on the box itself.
*If the driver is unable or refuses to wait while you inspect you order, please mark the consignment as ‘driver unable/refuses to wait’.
Saturday deliveries can be arranged at an additional surcharge. Please contact us on (020) 8386 1290 to arrange.
PLEASE NOTE: Should you miss the courier on your expected delivery day,
please contact us to arrange re-delivery as TNT no longer automatically re-deliver the next working day.
Any returns are at the expense of the buyer.
If offered, 'next day delivery' refers to next working day and is subject to cleared payment being received by 12pm.
Weekend orders are despatched on Monday for Tuesday delivery.
Product price is inclusive of VAT but excludes P&P .
P&P prices are for delivery to UK mainland only.
Deliveries to outlying areas of Scotland, Scottish Highlands, Northern Ireland, BFPO addresses and UK islands may incur surcharges. Please email for a specific P&P quote.
This product is brand new and comes complete with a 12 month warranty. All warranty claims are subject to producing the original sales invoice.
Products that are dispatched by our nominated carrier will require a valid signature as proof of delivery (POD). To protect you against fraud we are only able to deliver to the address that your card or Paypal account is registered to.
Where items are received back return to sender/ undelivered because a receiver refused delivery or was unable to accept delivery a refund will be processed less the cost of carriage. If the item has to be resent a further carriage charge will apply. TNT make two delivery attempts thereafter the goods are automatically returned to our warehouse.
Damage that results from normal wear-and-tear, inappropriate use, collision or as a result of the item being taken apart is not covered.
Should the returned item be found to be faulty, we will replace or repair the item. If a replacement is not available or a repair is not possible we will supply a credit note or refund the costs in full at our discretion. Additionally we will pay the reasonable cost of return postage. If the returned item is found to be without fault then the cost of return postage will be borne by the customer.
We will not accept the return of any products or provide refunds for products which are over 12 months old under any circumstances.
You may cancel your order PRIOR to despatch. Orders cancelled after despatch, even if not yet delivered will be treated as returns, and charges may apply. Any charges will be communicated.
Typically charges are Original P&P, plus returns charges back to us. This return charge varies by item/weight and which courier service is used.
We want you to be completely satisfied with your purchase, however if you need to return your goods or cancel your order please read our returns policy as stated below:
You may return any delivered products within seven working days of delivery (including if you change your mind), in an unused condition. Items must be returned in the original packaging and be in as new condition with all labels, tags and accessories included. Products must be returned in the same condition as they were delivered.
In order to return items firstly obtain a Returns Authorisation Number (RAN) from Customer Services on 01582 278 695. To be assured that goods reach us we recommend that you return them by Recorded and package them securely, including the RAN in the package and marking the OUTSIDE of the package clearly with this number, but not defacing any part of the original packaging. We will not accept responsibility for loss or damage in transit. Upon receipt of the goods we will provide you with a full refund. We will not pay any amounts towards the cost of the return postage.
For all returns except where the product is faulty you will be required to pay for and arrange for the goods to be returned to us. If you prefer we can arrange for the goods to be collected from you but the cost of this will be charged to you or deducted from your refund. We will only refund the cost of original postage where the item(s) is faulty.
All refunds will be processed as quickly as possible once the goods are received back to us and always within 30 days of receipt of return or agreement.
As a consumer you have a duty to take reasonable care of the items whilst in your possession.